How to Properly Care for Your Clothing

To maintain the quality and longevity of your garments, follow these care instructions: Check the Care Label – Always refer to the care label for specific washing instructions, as different fabrics require different handling. Sort by Color and Fabric – Separate light and dark garments to prevent color transfer and wash delicate fabrics separately from sturdier materials. Pre-Treat Stains – Apply a mild stain remover or detergent to affected areas before washing, following the product instructions for best results. Select the Appropriate Washing Cycle – Use a gentle cycle for delicate fabrics and a regular cycle for more durable garments. Use a Mild Detergent – Choose a detergent suitable for the fabric type, and avoid using bleach or harsh chemicals. Wash with Cold Water – Cold water helps prevent shrinking and fading while being gentler on fabrics. Turn Garments Inside Out – This helps protect the outer fabric and reduces friction during washing. Air Dry or Use Low Heat – Lay garments flat or hang them to dry. If using a dryer, select a low heat setting to prevent shrinkage. Steam or Iron as Needed – Use an iron or garment steamer at the appropriate setting to remove wrinkles, following the care label instructions.

Do You Offer Gift Cards?

Yes, you can purchase a gift card directly from our website. How to Purchase a Gift Card: Visit our website and go to the Gift Cards section. Select the desired amount for the gift card. Add it to your cart and proceed to checkout. Enter the recipient’s email address (optional) and include a personalized message if desired. Complete the purchase , and the gift card will be sent electronically to the recipient’s inbox. The recipient will receive a unique gift card code along with instructions on how to redeem it at checkout.

Terms of service

Q: How to Find the Right Size?

We recommend referring to the size guide available on each product page. Simply click on "Size Finder" , located just below the size selection menu. This will help you determine the perfect fit for you.

Terms of Service

We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Additionally, you agree to comply with the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time without prior notice.

By accessing, browsing, or otherwise using the Site, you acknowledge and agree to be bound by all the terms and conditions of this agreement. If you do not agree to these terms, please do not use this Site.

User Conduct

You shall not upload, distribute, or publish through this Site any content, information, or other material that:

Contains bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties.
Is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under applicable law.
Violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.

We may provide you with an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement. truenorth-toronto.com has no obligation to investigate the source of any such access or use of the Site.

Age Requirement

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old, you may use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, truenorth-toronto.com grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site for personal shopping purposes only and not for any commercial use or use on behalf of any third party, except as explicitly permitted by truenorth-toronto.com in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted without notice to you.

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Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not use any of the information provided on the Site for any commercial purposes or for the benefit of another business. We reserve the right to refuse service, terminate accounts, and cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

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You are solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you, regardless of whether such access and use of this Site is actually authorized by you, including without limitation all communications, transmissions, and obligations (including financial obligations) incurred through such access or use. You are responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify truenorth-toronto.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security by contacting us at info@truenorth-toronto.com.

Frequently Asked Questions

We recommend referring to the size guide available on each product page. Simply click on "Size Finder", located just below the size selection menu. This will help you determine the perfect fit for you.

You can sign up for restock alerts by entering your email address on the product page. Simply click on the "Size out of stock?" button when selecting a size. Once the item is back in stock, you will be automatically notified via email.

To maintain the quality and longevity of your garments, follow these care instructions:

Check the Care Label – Always refer to the care label for specific washing instructions, as different fabrics require different handling.
Sort by Color and Fabric – Separate light and dark garments to prevent color transfer and wash delicate fabrics separately from sturdier materials.
Pre-Treat Stains – Apply a mild stain remover or detergent to affected areas before washing, following the product instructions for best results.
Select the Appropriate Washing Cycle – Use a gentle cycle for delicate fabrics and a regular cycle for more durable garments.
Use a Mild Detergent – Choose a detergent suitable for the fabric type, and avoid using bleach or harsh chemicals.
Wash with Cold Water – Cold water helps prevent shrinking and fading while being gentler on fabrics.
Turn Garments Inside Out – This helps protect the outer fabric and reduces friction during washing.
Air Dry or Use Low Heat – Lay garments flat or hang them to dry. If using a dryer, select a low heat setting to prevent shrinkage.
Steam or Iron as Needed – Use an iron or garment steamer at the appropriate setting to remove wrinkles, following the care label instructions.

Yes, you can purchase a gift card directly from our website.

How to Purchase a Gift Card:

Visit our website and go to the Gift Cards section.
Select the desired amount for the gift card.
Add it to your cart and proceed to checkout.
Enter the recipient’s email address (optional) and include a personalized message if desired.
Complete the purchase, and the gift card will be sent electronically to the recipient’s inbox.

The recipient will receive a unique gift card code along with instructions on how to redeem it at checkout.

We stand behind the quality of our products and aim to address any concerns promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, warranty terms may vary by product. For more details, please refer to the warranty information on the product page or contact our support team.