How to Properly Care for Your Clothing

To maintain the quality and longevity of your garments, follow these care instructions: Check the Care Label – Always refer to the care label for specific washing instructions, as different fabrics require different handling. Sort by Color and Fabric – Separate light and dark garments to prevent color transfer and wash delicate fabrics separately from sturdier materials. Pre-Treat Stains – Apply a mild stain remover or detergent to affected areas before washing, following the product instructions for best results. Select the Appropriate Washing Cycle – Use a gentle cycle for delicate fabrics and a regular cycle for more durable garments. Use a Mild Detergent – Choose a detergent suitable for the fabric type, and avoid using bleach or harsh chemicals. Wash with Cold Water – Cold water helps prevent shrinking and fading while being gentler on fabrics. Turn Garments Inside Out – This helps protect the outer fabric and reduces friction during washing. Air Dry or Use Low Heat – Lay garments flat or hang them to dry. If using a dryer, select a low heat setting to prevent shrinkage. Steam or Iron as Needed – Use an iron or garment steamer at the appropriate setting to remove wrinkles, following the care label instructions.

Do You Offer Gift Cards?

Yes, you can purchase a gift card directly from our website. How to Purchase a Gift Card: Visit our website and go to the Gift Cards section. Select the desired amount for the gift card. Add it to your cart and proceed to checkout. Enter the recipient’s email address (optional) and include a personalized message if desired. Complete the purchase , and the gift card will be sent electronically to the recipient’s inbox. The recipient will receive a unique gift card code along with instructions on how to redeem it at checkout.

Shipping policy

Q: How to Find the Right Size?

We recommend referring to the size guide available on each product page. Simply click on "Size Finder" , located just below the size selection menu. This will help you determine the perfect fit for you.

Once an order is placed, we take 1 - 3 working days to process the order. During the week, it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.
Once your order has been processed, it will be dispatched, and delivery takes an average of 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

Placing an Order

The ordering process at True North Toronto Online Store is as simple as possible. First, go to the product page and add the product you want to your shopping cart by clicking on the black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is accurate. When this information is filled in correctly, you can click on the "Continue shipping" button.

On the "Dispatch" page, you have the opportunity to check the address data you have entered. It is also noted that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.

In the payment options, you can choose between different payment methods. At TrueNorth-Toronto.com, all payment options are SSL-encrypted, ensuring a secure payment environment.

Payment options include:

Klarna (deferred payment)
Credit card (AMEX, Mastercard, Maestro, Visa)
Paypal account
EPS
Immediately

Once you have selected the correct payment method, click on the "Complete Order" box, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping Costs

We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We appreciate your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are experiencing high demand and there may be delays due to the ongoing global situation. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure your order is dispatched today, please contact us by email at info@truenorth-toronto.com. Our service team will be happy to advise you on the right solution.

Frequently Asked Questions

We recommend referring to the size guide available on each product page. Simply click on "Size Finder", located just below the size selection menu. This will help you determine the perfect fit for you.

You can sign up for restock alerts by entering your email address on the product page. Simply click on the "Size out of stock?" button when selecting a size. Once the item is back in stock, you will be automatically notified via email.

To maintain the quality and longevity of your garments, follow these care instructions:

Check the Care Label – Always refer to the care label for specific washing instructions, as different fabrics require different handling.
Sort by Color and Fabric – Separate light and dark garments to prevent color transfer and wash delicate fabrics separately from sturdier materials.
Pre-Treat Stains – Apply a mild stain remover or detergent to affected areas before washing, following the product instructions for best results.
Select the Appropriate Washing Cycle – Use a gentle cycle for delicate fabrics and a regular cycle for more durable garments.
Use a Mild Detergent – Choose a detergent suitable for the fabric type, and avoid using bleach or harsh chemicals.
Wash with Cold Water – Cold water helps prevent shrinking and fading while being gentler on fabrics.
Turn Garments Inside Out – This helps protect the outer fabric and reduces friction during washing.
Air Dry or Use Low Heat – Lay garments flat or hang them to dry. If using a dryer, select a low heat setting to prevent shrinkage.
Steam or Iron as Needed – Use an iron or garment steamer at the appropriate setting to remove wrinkles, following the care label instructions.

Yes, you can purchase a gift card directly from our website.

How to Purchase a Gift Card:

Visit our website and go to the Gift Cards section.
Select the desired amount for the gift card.
Add it to your cart and proceed to checkout.
Enter the recipient’s email address (optional) and include a personalized message if desired.
Complete the purchase, and the gift card will be sent electronically to the recipient’s inbox.

The recipient will receive a unique gift card code along with instructions on how to redeem it at checkout.

We stand behind the quality of our products and aim to address any concerns promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, warranty terms may vary by product. For more details, please refer to the warranty information on the product page or contact our support team.